Responsible Gaming
Gambling should be entertainment, not a financial strategy. We take our responsibility seriously — here are the tools and resources available to you.
If you or someone you know needs help: Contact the Problem Gambling Helpline Malaysia at 1-800-88-4009 (free, confidential, available 24/7). You can also contact our support team directly — we will process any self-exclusion or account restriction request immediately, no questions asked.
Controls Available to Every Player
Deposit Limits
Set a daily, weekly, or monthly deposit limit on your account. Once set, the limit takes effect immediately. Increasing a limit requires a 7-day cooling period. Decreasing is instant.
Access: Account Settings → Responsible Gaming → Deposit Limits
Session Time Limits
Set maximum session durations. When your time limit is reached, you will receive a warning and can choose to end the session or extend once per day. Extended sessions require re-confirmation.
Access: Account Settings → Responsible Gaming → Session Limits
Reality Checks
Receive periodic in-session notifications showing how long you've played and your net win/loss for the session. Configurable at 30-minute, 60-minute, or 90-minute intervals.
Access: Account Settings → Responsible Gaming → Reality Checks
Cooling-Off Period
Pause your account for 24 hours, 7 days, or 30 days. During this period, you cannot log in, deposit, or place bets. Balance withdrawals are still processed normally. No reversal option during the period.
Access: Account Settings → Responsible Gaming → Take a Break
Self-Exclusion
Permanently or temporarily exclude yourself from the platform. Options: 6 months, 1 year, 5 years, or permanent. Self-exclusion is processed within 60 minutes. Contact support to request — no reversal for the duration selected.
Contact: [email protected] or WhatsApp
Activity History
View your full deposit, withdrawal, and game history at any time. Export as CSV for personal tracking. Net win/loss is shown clearly — we believe you deserve full transparency over your activity.
Access: Account → Transaction History
Signs of Problem Gambling
Gambling is a problem when it stops being fun and starts causing harm. Common warning signs include:
- Spending more than you can afford to lose
- Chasing losses — betting more to recover losses
- Feeling anxious or irritable when not gambling
- Gambling to escape stress, boredom, or problems
- Lying to family or friends about gambling
- Borrowing money to fund gambling
- Missing work or social commitments to gamble
- Feeling unable to stop despite wanting to
- Gambling with money set aside for bills or food
- Frequent large losses followed by large deposits
If you recognise two or more of these signs in yourself, please use our self-exclusion tool or contact a support service. Our platform monitors for problem gambling patterns automatically and may proactively reach out if we detect unusual behavior — this is part of our commitment to player protection.
Support Resources
| Organization | Contact | Services |
|---|---|---|
| Problem Gambling Helpline Malaysia | 1-800-88-4009 | Free, confidential, 24/7 hotline |
| Hospital Universiti Kebangsaan Malaysia | 03-9145 5555 | Psychiatric and addiction counselling |
| Gamblers Anonymous Malaysia | gamblersanonymous.org | Peer support group meetings |
| Befrienders KL | 03-7956 8145 | Emotional support and crisis counselling |